Frequently Asked Questions
Everything you need to know about your CANNI beauty experience.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard international shipping usually takes 7-15 business days, depending on your location and local customs processing.
Are CANNI gel polishes HEMA-free?
Yes, we offer a wide range of HEMA-free products. Please check the specific product description or our 'HEMA-Free' collection for items formulated to be extra gentle on sensitive skin.
How do I ensure the longest wear for my gel manicure?
For a long-lasting finish of 3+ weeks, ensure your nails are properly dehydrated and buffed before applying the base coat. Always cap the free edge and cure for the full recommended time under a UV/LED lamp.
What is your return policy for opened products?
Due to hygiene and safety regulations in the beauty industry, we cannot accept returns on opened or used products. If you receive a damaged or incorrect item, please contact our support team within 14 days for a replacement.
Do you ship worldwide?
Yes, CANNI Official ships to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific destination.
Is CANNI a cruelty-free brand?
Absolutely. CANNI is committed to ethical beauty; we do not test our products or ingredients on animals at any stage of the production process.